Term and Conditions

Welcome to Cheap Spoke Trail Store! These Terms and Conditions (“Terms”) govern your use of our website (www.spoketrail.com) and all purchases made through it. By accessing our site or making a purchase, you agree to these Terms.

1. Our Store

Cheap Spoke Trail Store is an online retailer specializing in:

• Cycling gear (bikes, components, accessories, apparel)
• Outdoor guidebooks and maps (hiking, climbing, camping)
• Adventure equipment and accessories

We cater to outdoor enthusiasts who value quality gear for their cycling and adventure pursuits.

2. User Responsibilities

When using our website, you agree to:

• Provide accurate and complete information when creating an account or making a purchase
• Use the website only for lawful purposes
• Not attempt to interfere with website operations or security
• Be responsible for maintaining the confidentiality of your account credentials
• Be at least 18 years old or have parental consent to make purchases

3. Product Information

3.1 Product Descriptions

We strive for accuracy in product descriptions, specifications, and pricing. However, we cannot guarantee that all information is completely error-free. If you receive a product that doesn’t match its description, please contact us immediately.

3.2 Product Availability

All products are subject to availability. We may limit quantities and may discontinue products without notice.

3.3 Pricing

Prices are shown in US dollars and are subject to change without notice. We are not responsible for typographical errors in pricing.

4. Orders and Payments

4.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to accept or decline orders for any reason.

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at time of order. You represent that you have the legal right to use your payment method.

4.3 Order Confirmation

You’ll receive an email confirmation when we receive your order. This represents our acceptance of your order and forms a contract between us.

5. Shipping Policy

5.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays).

5.2 Shipping Options

• Standard Shipping ($12.95) via DHL or FedEx: Delivery within 10-15 business days after shipping
• Free Shipping via EMS (for orders over $50): Delivery within 15-25 business days after shipping

5.3 Shipping Areas

We ship worldwide except to certain remote areas and parts of Asia. International shipping times may vary.

5.4 Delivery Issues

You are responsible for providing accurate shipping information. We’re not liable for delays caused by incorrect addresses, customs, or unforeseen circumstances.

6. Returns and Refunds

6.1 Return Policy

We accept returns within 15 days of receiving your order, provided:

• Items are unused, unwashed, with tags attached and in original packaging
• You’ve contacted us within the return window

6.2 Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

• Bike Tubes with opened packaging
• Bike Water Bottles
• All Books and Maps (including guidebooks)
• Worn Cycling Caps
• Personalized or custom-ordered items

6.3 Return Process

1. Contact us at [email protected] with your order number and reason for return
2. Wait for our approval (1-2 business days)
3. Package items securely in original packaging
4. Ship to: Cheap Spoke Trail Store Returns Department, 7013 Collinswood Dr, Nashville, TN 37221 USA

6.4 Refunds

Refunds are processed within 3-5 business days after we receive and inspect your return. Original shipping fees are non-refundable.

7. Intellectual Property

All content on this website (text, graphics, logos, images) is our property or licensed to us and protected by intellectual property laws. You may not use any content without our express written permission.

8. Limitation of Liability

Cheap Spoke Trail Store shall not be liable for:

• Any indirect, incidental, or consequential damages arising from product use or website access
• Errors or omissions in product information
• Events beyond our reasonable control (natural disasters, strikes, etc.)

Our total liability for any claim related to these Terms shall not exceed the purchase price of the product in question.

9. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your information.

10. Governing Law

These Terms shall be governed by the laws of the State of Tennessee, USA, without regard to its conflict of law provisions.

11. Changes to Terms

We may update these Terms periodically. The updated version will be posted on our website with a new effective date.

12. Contact Us

For questions about these Terms, please contact us at:

Cheap Spoke Trail Store
7013 Collinswood Dr
Nashville, TN 37221 USA
Email: [email protected]