At Cheap Spoke Trail Store, we’re as passionate about getting you the right gear as you are about your next adventure. Whether you’re hitting the trails, scaling cliffs, or cruising through city streets, we’ve got your back with straightforward shipping and hassle-free returns.

Shipping Information

Order Processing

We’re quick off the starting line! All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Options

We offer two shipping methods to get your gear to you:

  • Standard Shipping ($12.95) – via DHL or FedEx
    • Delivery within 10-15 business days after shipping
    • Best for when you need your gear fast
  • Free Shipping – via EMS (for orders over $50)
    • Delivery within 15-25 business days after shipping
    • Great for budget-conscious adventurers

Note: We ship worldwide except to certain remote areas and parts of Asia. Shipping times may vary for international destinations.

Our Return Policy

We stand behind our gear like you stand on your pedals. If something isn’t right, we’ll make it right.

Key Return Details

  • Return window: 15 days from receiving your order
  • Condition: Items must be unused, unwashed, with tags attached and in original packaging
  • Non-returnable items: See list below

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Bike Tubes with opened packaging
  • Bike Water Bottles (hygiene reasons)
  • All Books and Maps (including guidebooks)
  • Worn Cycling Caps
  • Personalized or custom-ordered items

How to Return an Item

Returning gear should be as smooth as your favorite trail. Here’s how:

  1. Contact Us within 15 days at [email protected] with:
    • Your order number
    • Reason for return
    • Whether you want a refund or exchange
  2. Wait for Approval – Our Nashville-based rider team will review within 1-2 business days
  3. Package Securely – Use original packaging with all tags attached
  4. Ship Back – Send to:
    Cheap Spoke Trail Store
    Returns Department
    7013 Collinswood Dr
    Nashville, TN 37221 USA

Return Shipping

  • You’re responsible for return shipping costs unless we made an error
  • We recommend using trackable services (DHL, FedEx, or EMS)
  • International customers: Mark packages as “Returned Goods” to avoid customs charges

Refund Process

Once we receive your return:

  • Timing: Refunds processed within 3-5 business days after we receive and inspect your return
  • Method: Funds returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Notification: You’ll receive email confirmation when processed
  • Note: Original shipping fees are non-refundable

Exchanges

Need a different size or color? Here’s how exchanges work:

  • For exchanges of equal value: We’ll ship your replacement once we receive your return
  • For higher-value exchanges: You’ll need to place a new order for the difference
  • All exchanges subject to product availability

Damaged or Incorrect Items

If your gear arrives damaged or incorrect:

  1. Contact us immediately at [email protected]
  2. Include photos of the issue
  3. We’ll provide a prepaid return label and expedite your replacement

Adventure-Ready Guarantee

We want you completely satisfied with your gear for every adventure. Our rider-support team is here to help at [email protected].

Happy trails from the Cheap Spoke Trail Store team!