At Cheap Spoke Trail Store, we stand behind our gear as passionately as we stand behind our customers. Just like you trust your equipment on challenging trails, we want you to trust that we’ll make returns and exchanges as smooth as your favorite downhill ride.

Our Return Promise

We accept returns and exchanges within 15 days of receiving your order. All items must be in original condition – unused, unwashed, with tags attached and original packaging intact.

Non-Returnable Items

For safety and hygiene reasons, the following items from our inventory cannot be returned or exchanged:

  • Bike Tubes (opened packaging)
  • Bike Water Bottles (for hygiene reasons)
  • Books and Maps (including all guidebooks)
  • Cycling Caps (worn items)
  • Personalized or custom-ordered items

How to Initiate a Return or Exchange

  1. Contact Us within 15 days of receiving your order at [email protected] with your order number and reason for return.
  2. Wait for Approval – Our Nashville-based rider team will review your request within 1-2 business days.
  3. Package Your Items – Once approved, repackage items securely in original packaging.
  4. Ship Back to Us – Send to: Cheap Spoke Trail Store, Returns Department, 7013 Collinswood Dr, Nashville, TN 37221 USA

Return Request Email Template

Subject: Return Request – Order #[Your Order Number]

Body:
Hello Cheap Spoke Trail Team,

I would like to request a [return/exchange] for my order #[Your Order Number].
Item(s) to return: [Product Name(s)] Reason for return: [Brief explanation] Preferred resolution: [Refund/Exchange for (specific product)]
Please advise next steps.

Best regards,
[Your Full Name] [Your Contact Information]

Return Shipping

  • Customer Responsibility: You’re responsible for return shipping costs unless the return is due to our error.
  • Recommended Carrier: We suggest using a trackable shipping service (DHL, FedEx, or EMS).
  • International Returns: Please mark the package as “Returned Goods” to avoid customs charges.

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds are processed within 3-5 business days after we receive your return.
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Notification: You’ll receive an email confirmation when your refund is processed.
  • Shipping Costs: Original shipping fees are non-refundable.

Exchanges

For exchanges of the same value:

  • We’ll ship your replacement item once we receive your return.
  • For exchanges of higher value, you’ll need to place a new order for the difference.
  • Exchanges are subject to product availability.

Damaged or Incorrect Items

If you receive damaged or incorrect items:

  • Contact us immediately at [email protected] with photos of the issue.
  • We’ll provide a prepaid return label and expedite your replacement.

Adventure-Ready Guarantee

We want you to be completely satisfied with your gear for every adventure. If you have any concerns about your purchase, our rider-support team is here to help at [email protected].