Welcome to Cheap Spoke Trail Store’s FAQ! We’re here to help you with all your cycling and outdoor adventure needs. Below you’ll find answers to our most common questions about products, shipping, returns, and more.
About Our Store
We specialize in affordable, high-quality cycling gear and outdoor adventure equipment. Our product range includes bike components and accessories (tires, tubes, shifters, cassettes), cycling apparel (shorts, caps), hiking and climbing guidebooks (especially for California and Colorado), and essential outdoor gear like cycling backpacks and water bottles.
Our team operates from Nashville, Tennessee (7013 Collinswood Dr, Nashville, US 37221), where we pack all orders with the care of fellow cyclists and outdoor enthusiasts.
Product Questions
All product listings include detailed specifications. For components like cassettes and shifters, check your bike’s manufacturer specifications or current components for compatibility. If you’re unsure, email our support team at [email protected] with your bike model and we’ll help you find the right fit.
Yes! We regularly update our inventory with the newest editions of guidebooks. Publication dates are clearly listed on each product page. Our California and Colorado hiking/climbing guides are particularly popular and kept current.
We offer both! Check our “Bikes” category for complete bicycles and our “Bike Components” section for individual parts to upgrade or repair your current ride.
Shipping & Delivery
We ship worldwide to most countries (excluding some remote areas and parts of Asia). Whether you’re in Nashville or Berlin, we can get your adventure gear to you!
We offer two straightforward options:
- Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 days after shipping (processing takes 1-2 business days)
- Free Shipping: For orders $50+ via EMS, delivered in 15-25 days after shipping (processing takes 1-2 business days)
All orders take 1-2 business days to process before shipping. Then:
- Standard Shipping: 10-15 days after shipping
- Free Shipping: 15-25 days after shipping
Currently, we focus on providing reliable, affordable standard shipping options to keep our prices low. Our standard shipping is already quite fast for international delivery!
Returns & Exchanges
We offer a 15-day return window from the date of delivery. If you’re not 100% satisfied with your gear, you can return it for any reason within this period.
Email our support team at [email protected] with your order number and reason for return. We’ll provide return instructions and address. All returned items must be in original condition with packaging.
For hygiene reasons, cycling shorts and other apparel items worn next to skin cannot be returned unless defective. All guidebooks and maps must be returned unmarked and in resellable condition.
Payments
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Absolutely! We use industry-standard encryption for all transactions and never store your full payment details on our servers.
We only charge sales tax for orders shipped to Tennessee. International customers are responsible for any customs fees or import taxes in their country.
Account & Order Management
Once your order ships, you’ll receive a confirmation email with tracking information. You can track your package directly with the carrier (DHL, FedEx, or EMS) using this number.
We process orders quickly to get you your gear fast! If you need to make changes, email us immediately at [email protected] and we’ll try to accommodate your request if the order hasn’t shipped yet.
No, you can check out as a guest. However, creating an account lets you track order history and speeds up future purchases.
Still have questions? Our Nashville-based rider-support team knows our products and processes inside out. Email us at [email protected] – we respond faster than a downhill bike sprint!